Accessibility Statement

This statement was last updated on [e.g., 23 June 2025].

At Recoupa (The Centre for Sustainable Debt Recovery Pty Ltd), we are committed to providing accessible, inclusive, and equitable services to all individuals, including those with disabilities. We continuously strive to improve the user experience for everyone and apply relevant accessibility standards and best practices to ensure equal access to our digital services.

Our website, https://recoupa.com, is designed with accessibility in mind and follows the principles outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, with a goal of achieving Level AA compliance.

What Web Accessibility Means

Web accessibility means that people with a diverse range of hearing, movement, sight, and cognitive abilities can perceive, understand, navigate, and interact with the web. Our commitment to accessibility ensures everyone — including ratepayers, council staff, educators, and community members — can access the information and services provided through our platform with independence and dignity.

Accessibility Adjustments on This Site

To support accessible access, we have taken the following actions:

• Implemented keyboard-friendly navigation throughout the site

• Ensured compatibility with screen readers (e.g., NVDA, JAWS, VoiceOver)

• Added meaningful alt text to all functional images and icons

• Maintained appropriate color contrast ratios to enhance visibility

• Avoided flashing or blinking content that could cause discomfort or seizures

• Ensured logical HTML structure for easy navigation and orientation

• Enabled skip-to-content functionality

• Regularly review and test accessibility performance with both automated tools and manual user checks

Declaration of Partial Compliance

While we aim for full compliance with WCAG 2.1 AA standards, some third-party content or embedded features (such as maps, analytics dashboards, or external form widgets) may not yet be fully accessible. We are actively working with these providers to improve accessibility or provide accessible alternatives where possible.

Accessibility Beyond the Website

Accessibility is a key principle that guides not only our digital services but also our organisational practices. Our team is trained to provide inclusive customer service, and we take steps to ensure that any Recoupa-hosted meetings, field visits, or communications accommodate a wide range of accessibility needs. If you require specific arrangements — such as large-print materials, Auslan interpretation, or extended support — we welcome advance notice and will do our best to accommodate your needs.

Contacting Us for Assistance

If you experience difficulty using any part of our site, notice a barrier, or have suggestions on how we can improve accessibility, please contact our accessibility coordinator:

Accessibility Coordinator
📧 Email: Team@recoupa.com

We aim to respond to all accessibility-related queries within 5 business days.